
Stop Selling. Start Guiding.
There’s a shift happening in the world of sales. Prospects are no longer impressed by slick...
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Business Improvement and Cultural Transformation Specialist based in London. Over 12 years experience in Customer Experience, Continuous Improvement and Change Management, driving cultural changes that benefit on cost, efficiency and upsell opportunities. Director & Principal Consultant at Carter Consultancy.
Posted by Dave Stubberfield | Jul 5, 2025 | Customer Experience |
There’s a shift happening in the world of sales. Prospects are no longer impressed by slick...
Read MorePosted by Dave Stubberfield | Jun 25, 2025 | Customer Experience, Customer Success, Sales |
In most boardrooms, churn gets filed under “Customer Success” or “Support.” But let’s get...
Read MorePosted by Dave Stubberfield | May 26, 2025 | Customer Experience, Sales |
For too long, Sales and Customer Experience (CX) have operated in silos - one focused on closing...
Read MorePosted by Dave Stubberfield | Mar 18, 2025 | Customer Experience |
For years, businesses have focused on the next sale, the next conversion, and the next customer...
Read MorePosted by Dave Stubberfield | Feb 20, 2025 | Customer Experience, Customer Success |
For years, sales has been synonymous with persuasion, persistence, and – let’s be honest –...
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