Passive Reinforcement: How Sales Training Finally Sticks
Active reinforcement tests whether reps remember training. Passive reinforcement builds it into the work so they can’t finish the task without it.
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Keenan is the CEO and President of ASG (A Sales Growth Company). Author of the best selling book Gap Selling and Not Taught. Keenan is known for his influence on reshaping todays sales world. Gap Selling and it's problem centric™ have transformed sales and moved it from its ineffective, high pressure, product centric roots, to a customer centric, problem focused, collaborative partnership between buyer and seller. Keenan's Gap Selling has sold over 135,000 copies and has had substantial impact on sales organizations around the globe, from Global Fortune 500 to regional start-ups. Keenan is known for his big personality, passionate commitment to the selling community and to solving problems. Keenan Keenan
Posted by Keenan | Sep 9, 2026 | CRO Corner, Leadership, Sales |
Active reinforcement tests whether reps remember training. Passive reinforcement builds it into the work so they can’t finish the task without it.
Read MorePosted by Keenan | Sep 8, 2026 | CRO Corner, Leadership, Sales |
Two reasons a sales team misses: not enough capacity, or not enough capability. How a CRO tells them apart before cutting the number.
Read MorePosted by Keenan | Sep 7, 2026 | CRO Corner, Leadership, Sales |
Private equity is stuck with unsold companies and expensive debt. The operating playbook skipped the sales org. What’s missing, and what it’s worth.
Read MorePosted by Keenan | Aug 29, 2026 | CRO Corner, Leadership, Sales, Sales Enablement |
A review of Gap Revenue Performance, Keenan’s book on why revenue misses are a system problem, who it’s for, and what it asks CROs, CEOs and boards to do.
Read MorePosted by Keenan | Sep 19, 2025 | Revenue Operations, Sales, Sales Enablement |
Sales Organizations obsess over role plays and coaching, but ignore the structural forces that...
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