
Sellers Not Meeting Buyer’s Expectations
A recent report, published by A Sales Growth Company, of over 1200 buyer across multiple...
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Keenan is the CEO and President of ASG (A Sales Growth Company). Author of the best selling book Gap Selling and Not Taught. Keenan is known for his influence on reshaping todays sales world. Gap Selling and it's problem centric™ have transformed sales and moved it from its ineffective, high pressure, product centric roots, to a customer centric, problem focused, collaborative partnership between buyer and seller. Keenan's Gap Selling has sold over 135,000 copies and has had substantial impact on sales organizations around the globe, from Global Fortune 500 to regional start-ups. Keenan is known for his big personality, passionate commitment to the selling community and to solving problems. Keenan Keenan
Posted by Keenan | Nov 14, 2024 | CRO Corner, Sales Enablement, Sales Operations |
A recent report, published by A Sales Growth Company, of over 1200 buyer across multiple...
Read MoreLet me share an interesting number with you. 48%. I’m sure you’re wondering, 48% of what? What...
Read MorePosted by Keenan | Oct 11, 2024 | Leadership |
It’s with pain and a bit of frustration that I have to say this. As an avid defender of the sales community, and a passionate participant, it doesn’t feel good to call out this elephant in the room, but it must be done.
It’s nothing knew. My observation is not revelational. Many of us are aware of the problem, we see it, we subconsciously feel it, and worse we suffer it’s consequences. Yet, in spite of all this we do little to address the problem and even worse, leverage the benefits by fixing it.
What am I talking about?
I’m talking about the failure of frontline sales managers.
If you’re a frontline sales manager, before you get all worked up and start throwing things at the monitor and cursing my name, it’s not completely your fault and we can’t fully blame you. Leadership, enablement and the general culture in sales as failed you. We know you’re working your ass off to make the number, but we haven’t prepared you properly and that is our fault.
Here’s the deal.
As a culture and from an enablement and sales leadership perspective we have not provided, consistent, solid guidance and descriptions of what good frontline management looks like. Too often we provide loose, disconnected and academic guidance and training, if we provide any training at all. If we do provide training, it often lacks applicability. Making matters worse, we rarely manage frontline managers to the training and unwittingly incentivize them towards competing behaviors.
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