Agents of the SaaS Apocalypse

The biggest disruption to the software industry wasn’t AI—it was something we’ve been familiar with for much longer.

Chat.

Until we were all given the option to “Message ChatGPT”, the way we interacted with software was through search and navigation.

Chat existed, but it was either used for conversations with other humans or as a source of frustration with unhelpful bots, leading the user to write “TALK TO A HUMAN BEING RIGHT NOW” to get re-routed.
Enter ChatGPT
In the blink of an eye everything changed and we could have an intelligent conversation with an AI . . .

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