Sales
- Featured
  
  5% of Buyers Bought for ROI. Your Team’s Still Pitching It First.
  
  May 8, 2025 | Sales |
- Featured
  
  Good Reps Want Coaching, Not Micromanagement
  
  May 4, 2025 | Sales, Sales Enablement |
- Recent
  - Determining the Proper Amount of Preparation for Cold Calls
    by Michael D’Aleo | Apr 26, 2025 | 0
  - Don’t Get Ghosted by Your Clients: Slay the Spooky Silence with Empathy
    by Darrell Slay | Apr 24, 2025 | 0
  - This Episode: "Quiet Hours?!"
    by Tom Stearns | Apr 20, 2025 | 0
Technology
- Featured
  
  The Age of AI Research and Procurement: What it Means to You
  
  Mar 22, 2025 | AI, Sales, Sales Enablement, Technology |
- Featured
  
  Why Your Next RFP Needs AI (and a Strong Cup of Coffee)
  
  Jan 10, 2025 | Sales, Sales Enablement, Sales Operations, Technology |
- Recent
  - The Goldmine in LinkedIn DMs: Avoiding the Pitch Slap
    by Gabe Lullo | Dec 31, 2024 | 1
  - Why 'Pipeline' Is Dead: Rethinking Revenue Metrics in an AI World
    by Jonathan Aka Coach K | Dec 22, 2024 | 0
  - Why Do We Make Technical Sales So HARD?
    by Elisabeth Marino | Dec 21, 2024 | 0
Leadership
- Featured
  
  4 Stats That Tell Your Sales Team is in Trouble, even if you're making quota!
  
  Apr 8, 2025 | Leadership |
- Featured
  
  I Was Just Thinking- Random Sales Thoughts
  
  Apr 2, 2025 | CRO Corner, Leadership, Sales, Sales Enablement |
- Recent
  - The "Tension" in Net Revenue Retention
    by Sean Finlay | Mar 30, 2025 | 0
  - Sticky SaaS
    by Tim Savage | Mar 21, 2025 | 0
  - Making Hay - How Much Will Your Sales Team Make This Year?
    by Tim Savage | Mar 14, 2025 | 0
Marketing
- Featured
  
  Cold Email is Getting Harder & Harder: How do you adjust?
  
  Apr 12, 2025 | Marketing, Outbound / Prospecting, Sales |
- Featured
  
  You don't know what ICP means do you?
  
  Mar 28, 2025 | Marketing, Sales, Sales Enablement |
- Recent
  - Control What Can Be Controlled
    by Tim Savage | Feb 9, 2025 | 0
  - Video is Useless
    by Tim Savage | Dec 12, 2024 | 0
  - The Art and Science Behind Cold Outreach: Why Cold Calling Still Works
    by Gabe Lullo | Dec 4, 2024 | 1
CRO Corner
- Featured
  
  In Defense of the Club Trip
  
  May 2, 2025 | CRO Corner, HR |
- Featured
  
  The Revenue Leader’s Guide to Strategic Cost Optimization
  
  Apr 22, 2025 | CRO Corner |
- Recent
  - Mavens of Modern Sales - Bryan Byler
    by Sean Finlay | Apr 7, 2025 | 0
  - I Was Just Thinking- Random Sales Thoughts
    by Mike Muhlfelder | Apr 2, 2025 | 0
  - How DOGE will Affect Sales & Revenue Projections
    by Tim Savage | Apr 1, 2025 | 0
Best Of
- Recent
- Best Of Frontline Managers Nomination
All Categories
- Categories
- Categories
  - CRO Corner
  - The Economy
  - Best Of
  - HR
  - AI
- Categories
- Categories
  - Video
  - Podcasts
  - SaaS
  - Marketing

Category: Customer Success

True North – The Customer

by Sean Finlay | Apr 4, 2025 | Customer Success | 0 |

Join Randi-Sue Deckard, SVP of Sales, Marketing, and Customer Success at Bessler, as she breaks...

Read More

You Can’t Paint the Walls Before You Build Them

by Maddie Suppon | Mar 25, 2025 | Customer Success, Sales | 0 |

Many of our buyers are not technical. Some have never purchased software before. Others have never...

Read More

The Death of the Hard Sell: Why CX is the Ultimate Sales Strategy

by Dave Stubberfield | Feb 20, 2025 | Customer Experience, Customer Success | 0 |

For years, sales has been synonymous with persuasion, persistence, and – let’s be honest –...

Read More

Why Customer Experience is the New Sales

by Dave Stubberfield | Feb 5, 2025 | Customer Experience, Customer Success | 0 |

Customer experience (CX) and customer success are no longer just buzzwords – they’re the driving...

Read More

Current News

Donald Trump’s UK Trade Deal Could Secure Jaguar’s Resurrection
A US deal to drop car tariffs from 25 to 10 percent could bolster UK luxury car sales—but only for the first 100,000 vehicles. This is particularly welcome news for Jaguar Land Rover.
Singapore’s Vision for AI Safety Bridges the US-China Divide
In a rare moment of global consensus, AI researchers from the US, Europe, and Asia came together in Singapore to form a plan for researching AI risks.
A ‘Trump Card Visa’ Is Already Showing Up in Immigration Forms
Donald Trump has proposed launching a “gold card” program offering US residency for $5 million. Elon Musk’s DOGE has begun rolling out the technology to enable it.
OpenAI and the FDA Are Holding Talks About Using AI In Drug Evaluation
High-ranking OpenAI employees have met with the FDA multiple times in recent weeks to discuss AI and a project called cderGPT.
Amazon Has Made a Robot With a Sense of Touch
Vulcan, a robot with tactile senses, is a step toward automating more of picking and stowing work done by humans inside Amazon’s fulfillment centers.