New Year, Same Sales Problem?
2026 is upon us with organisations around the world setting fresh targets, bold growth plans and...
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Business Improvement and Cultural Transformation Specialist based in London. Over 12 years experience in Customer Experience, Continuous Improvement and Change Management, driving cultural changes that benefit on cost, efficiency and upsell opportunities. Director & Principal Consultant at Carter Consultancy.
Posted by Dave Stubberfield | Jan 21, 2026 | Customer Experience |
2026 is upon us with organisations around the world setting fresh targets, bold growth plans and...
Read MorePosted by Dave Stubberfield | Oct 6, 2025 | AI, Customer Experience, Sales |
AI is reshaping sales. With Generative AI, sales leaders can quickly create detailed go-to-market...
Read MorePosted by Dave Stubberfield | Jul 5, 2025 | Customer Experience |
There’s a shift happening in the world of sales. Prospects are no longer impressed by slick...
Read MorePosted by Dave Stubberfield | Jun 25, 2025 | Customer Experience, Customer Success, Sales |
In most boardrooms, churn gets filed under “Customer Success” or “Support.” But let’s get...
Read MorePosted by Dave Stubberfield | May 26, 2025 | Customer Experience, Sales |
For too long, Sales and Customer Experience (CX) have operated in silos – one focused on...
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